Return terms

1. Rules for exchange and return of good quality goods
1.1. The Buyer has the right to replace the purchased goods with analogous goods of other dimensions, shape, color, model or completeness within 14 (fourteen) days from the day of delivery of the goods to him. If there is a price difference when changing goods, the Buyer must settle with the Seller the recalculated prices. Notification of the Buyer of the wish to exercise the right provided in this clause of the Terms and Conditions with the returned goods shall be sent by e-mail. by email to pc@agroteka.lt.
1.2. Upon receipt of the Goods, the Seller undertakes to replace them with the same goods only in the shape, size, color, pattern or completeness specified by the Buyer. If the Seller does not have an item suitable for replacement, he shall refund the Buyer the money paid for the item. The money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notification of the wish to exercise this right, and if the Buyer has not returned the Seller to the Seller.

1.2. The following conditions must be met when returning the goods to the buyer:
1.2.1. the item to be returned must be in its original neat packaging;
1.2.2. the item must be undamaged by the Buyer;
1.2.3. the item must be unused and without loss of trade appearance (undamaged labels, unpeeled protective films, etc.) (this item does not apply in case of return of a poor quality item);
1.2.4. the returned item must be in the same set as the Buyer received it;
1.2.5. a proof of purchase must be provided when returning the item.

1.3. In the event that the Seller does not have the goods to be replaced, the Buyer shall be refunded the amount paid, excluding the cost of delivery.

1.4. Defective or incomplete goods
1.4.1. Buyer wishing to file a complaint regarding defective or incomplete product can do so by e-mail: pc@agroteka.lt

1.5. When submitting a complaint, the buyer must specify:
1.5.1. Item order number;
1.5.2. A photograph of the product, a photograph of the defective site (in the case of mechanical damage and possible photographing);
1.5.3. Picture of product packaging;
1.5.4. Describe the signs of a defective product, malfunction or identify the missing part.

1.6. When filing a complaint, the buyer must indicate how he wishes the claim to be resolved:
1.6.1. The defective item is requested for a replacement quality item;
1.6.2. Incomplete items are requested to be completed with missing parts;
1.6.3. A refund is requested.

All your questions will be answered by e-mail: pc@agroteka.lt